How to deliver error-free payroll services to your clients

As a payroll services company, you know how difficult and competitive the industry has become. This is the era of intense competition where businesses need to digitise or outsource whatever processes they can in order to reduce consumption of human resources and to enhance speed of operations. This is where more and more companies are looking for outsourcing their payroll management to brands like you.

However, in case you are still using technologies such as on-premises ERP and accounting software to deliver the required payroll services, you would continue to lose out on precious business and client satisfaction.

For a start, payroll management is an extremely complex and time-consuming activity. You need to prepare the details for each employee of each client, calculate their wages, benefits, tax deductions, expenses and ensure compliance with different taxation as well as regulatory provisions. Further, different clients would have different expectations, and falling short on accuracy, speed or client experience might lead them to switch to some other provider. That’s something you can’t allow to happen in the post-pandemic era. This is where digital transformation of your services through usage of advanced cloud-based payroll solutions is of immense benefit. Using such a platform for your payroll services, you would be able to seamlessly offer an end-to-end HR and payroll outsourcing experience to your clients.

Human errors are one of the biggest causes of payroll inaccuracies and eventual client dissatisfaction. However, when you use a cloud-based payroll system to deliver your services, the chances of such errors are eliminated.

The advanced cloud payroll solutions come integrated with futuristic tech such as RPA, AI, IoT, machine learning and data analytics etc. All these enable automation of payroll processes and easy client management for you. Let’s take a look at some of the ways in which switching to cloud payroll will help you deliver better results to your clients:

Transform the helpdesk – Nothing works better than a responsive and anytime, anywhere accessible helpdesk. This is where an advanced platform will give you the ability to offer an intelligent chatbot to address employee queries related to Payroll, Leave, Expense or Approvals

Payroll automation – The AI-powered payroll automation has brought to table error-free and accurate payroll processing with features such as data validation, and anomaly detection. Thus, you can be confident about ensuring that your clients are able to pay the right salary at the right time to all their employees every month. This would automatically enhance your reputation as an efficient and reliable payroll services provider alongside reducing the burden on your teams.

Employee self-service – It is a norm for payroll outsourcing companies like you to provide a web-based employee self-service portal. Now, the experience can be further enhanced by cloud payroll services which offer features such as voice, BOT, Mail, and Mobile Support to process queries, service requests and deliver SPOC instructions for faster resolution

The power of analytics – Gain more appreciation from your clients by enabling powerful data-driven insights courtesy of integrated analytics. Your clients would be able to improve their employee satisfaction, and you also enjoy consistent payroll process improvement at your end.

Time and attendance of the employees

One of the biggest challenges for any company is to accurately track the time and attendance of the employees, especially now when remote working has become a part of the culture. Even with the resumption of normal office working, there are always employees working at different offices, across countries and also on-the-go. This is where you can empower your client organisations by making available a facial recognition and NFC based attendance management system. Such an advanced attendance management solution helps companies overcome the shortcomings of conventional systems such as biometric, and swipe cards which need high investments and prove ineffective for the remote workforce.

All over the world, digital payroll services providers are gaining market leadership and when the technology is available then there is no reason why you shouldn’t make a mark in the domain. Go ahead and offer scalability, security, and productivity to your clients across Australia through the power of technology!