1 Automatic Number Identification (ANI) ANI is a technology that allows the identification of the calling party’s phone number. It plays a vital role in call centers, enabling businesses to track customer inquiries efficiently. However, ANI is limited to displaying the phone number associated with the caller, lacking additional identity details. 2 Calling Line Identification (CLI) CLI, commonly known as Caller ID, provides more comprehensive information about the caller, such as the name and number. While this technology has been widely adopted, it is not entirely foolproof, as some callers employ tactics to manipulate their Caller ID information. 3 Voice Biometrics Voice biometrics has emerged as a cutting-edge solution for call identity verification. By analyzing unique vocal characteristics, this technology can accurately authenticate a caller’s identity. Voice biometrics not only enhances security but also ensures a seamless and user-friendly experience for genuine callers.
1 Multi-factor Authentication (MFA) Implementing Mdentity verificationFA adds an extra layer of security to call i. By combining Caller ID information with other factors like voice biometrics or one-time passwords, the authenticity of the caller can be significantly enhanced. 2 Blockchain-Based Verification Blockchain technology offers a decentralized and tamper-proof system for call identity verification. By storing call records on the blockchain, it becomes nearly impossible to manipulate or falsify call identity information. 3 Collaboration Between Telecom Companies and Law Enforcement A close collaboration between telecom companies and law enforcement agencies can lead to the creation of a robust framework for call identity verification. Sharing data and resources can help combat call spoofing and improve overall call traceability.